Empsing Product Datasheet

This product datasheet offers insights into how Empsing’s advanced capabilities empower CxOs and decision-makers to streamline operations, enhance collaboration, and drive productivity.

 

General Details
Attribute Value
Product Name Empsing
Product Description Empsing is an AI-powered Digital Employee Platform digital employee platform designed to streamline workflows, enhance collaboration, and improve productivity across various enterprise functions.
Product Category AI-Augmented Business Process Management Systems (ABPMS)
Categorical Qualification autonomous to act independently and proactively; conversationally actionable to seamlessly interact with humans whenever necessary; adaptive and dynamic to react to changes in its environment; self-improving to ensure the optimal achievement of its goals; explainable to ensure the trust and hence the cooperation of the human agents
Read the Paper
Current Version & Release Date Version 1.5.0 – Released on March 28, 2024.
AI Model [Closed Source] Multi-Step Action Model (also referred to as ‘MSAM’).
Read The Paper at –
https://arxiv.org/abs/2403.14645
Deployment Infrastructure SaaS Deployment on Cloud (AWS – Managed Cloud) and On-Premise (as per Enterprise)
Supported Platforms Web Browser, API, Python Package
Pricing Model Subscription ($499-$799/employee/mo)
Language Support English (US), English (UK), Spanish, French, German, Chinese, Japanese, Hindi, Russian, Italian, Portuguese
Accessibility Compliance WCAG 2.0
Supported Integrations Slack, Asana, Notion, Jira, Zapier, SQL Databases, MongoDB, Google Meet, WhatsApp, Email, and more.
Security Compliance SOC 2, SOC 3, PCI-DSS, GDPR, CCPA, DPDP

Open Trust Centre for Security Details
Customer Support 24/7 Support, Online Documentation, Ticket-based Support, Developer Support
Training and Onboarding Guided Product Tour, Enterprise Readiness Training, Custom Onboarding Support
Customization Options Feature Customization, Role Customization, Integration Support
Update Frequency Typically, 30 Days or as needed.
Scalability Scalable to accommodate growing organizational needs
Availability Monitoring 99.9% uptime – Monitoring at https://status.empsing.com 
Documentation https://docs.empsing.com
Role-Agnostic Capabilities
Feature Description
Automation & Integration
Native Integration Integrates with 30+ applications such as Slack, Asana, Notion, Jira, etc.
Integration with Zapier Supports integration with 6,000+ applications via Zapier.
Business Process Automation Automates multi-stage processes like Loan Approvals, Brand Research, etc.
Real-time Decision-making Natively connects with Organization Databases (SQL and MongoDB) for real-time decision-making and learning.
Workflow Automation Supports the creation of Workflow Automation based on internal functionalities.
HTTP Requests in Workflows Empsing supports HTTP Requests (I/O) for Workflows
Empsing API & Python Package Full-managed API and Python Package for seamless connectivity with any application.
Multimodal Tasks & Actions
AI-powered Task Execution Powered by Multi-Step Action Model (MSAM) for high-accuracy task execution.
Multimodal Input Supports input in various formats: Text, Speech, Images, Videos, URLs, and Files including docx, doc, txt, xml, pdf, xlsx, csv, pptx, and json.
File Creation Empsing Digital Employees has the ability to create multiple files – text documents, spreadsheets and presentations.
Multi-Employee Project Management Ability to create, manage and execute Multi-Employee Projects (in Strategy, Research, Data Analysis and Software Development) fully autonomously with avg. execution time of 90 minutes.
Dynamic Flow-Mapping Dynamic mapping for response optimization, balancing depth and quality.
Internet Access Access to the internet for web-based actions like searching, browsing, and interacting with web pages.
Command-based Actions Support for direct commands for goal setting, task management, process management, teaching, and more.
Conversational Intelligence Empowers various response styles and structures for natural interaction.
Native Actions on Connected Applications & Databases Executes actions directly on connected applications and databases.
Advanced Visualization Supports advanced charting and visualization in responses.
Autonomous Collaboration Facilitates collaboration between digital and human peers without constant oversight.
Teachable Digital Employees Users can teach their Digital Employees to perform peculiar tasks through the teach command.
Interact in Meetings Digital Employees can attend and interact in online meetings through Google Meet.
Replying in Context Reply-to Function allows to interact in the context of existing conversations.
Response Interactions Allows interaction with Self-Organized Saving, Like/Dislike Buttons, and Feedback for user engagement and feedback collection.
Centralized Interaction Interface Provides a centralised interface with dynamic topic recognition and focus management.
Risk Awareness Flags high-risk tasks in real-time based on response-level risk awareness and consequences mapping.
Self-Sufficiency Enables self-sufficient task execution and management capabilities.
Operational Modes Offers three operational modes: Lightning Mode, Deep Mode, and Crisis Mode, for varying task requirements.
Explainable AI Provides explanations of AI responses and safety assessments for transparency and trust-building.
Response Export & Sharing Allows exporting responses as Text/PDF and sharing via Social Media and Email.
Task Templates Provides ready-to-use task templates for quick and efficient task execution.
Multi-channel Communications Supports communication through various channels such as WhatsApp, Email, and Web Application.
Role-based Capabilities Additional role-based capabilities for advanced performance of Digital Employees tailored to specific organizational needs.
Dynamic Learning
Dynamic Fine-Tuning Digital employees are dynamically fine-tuned within 2 hours to learn from Organizational Resources & Data.
Self-Learning Self-learning with dynamic knowledge selection as per the user’s requirements and preferences.
Adaptive Learning Adapts to Feedback & Autonomous Gap Analysis to enhance learning and performance.
Information Sources Empsing supports the addition of custom information sources (URLs and Open Files) for each employee.
Saved Instructions Saved Instructions help users customize Digital Employees to their preferences.
Long-term Memory Long-term Memory prevents context loss in interactions.
Proactive Knowledge Sharing Generally context and topic awareness with proactive knowledge sharing for enhanced collaboration and knowledge dissemination.
Workflow Suggestions Learns and proactively suggests workflows to improve user objective-attainment based on historical data and patterns.
Organizational Operations
Performance Insights Real-time Performance Insights for monitoring and optimizing organizational performance.
Employee Blackbox Empsing has a built-in black box to record all employee interactions.
Data Management Helps organizations clean, organize, and manage data through a Specialist role, ensuring data integrity and usability.
Brand Adaptation Managed Brand Guides allow adapting Files & Responses to the brand of the organization, ensuring brand consistency and alignment.
Task Alignment Proactively helps managers align their tasks and goals to the organization for company growth and strategic alignment.
Support Digital Employee Allotment Empsing allots complimentary Digital Employees to users & organizations such as Onboarding Assistants, Account Managers, and Business Process Managers.
Organizational Controls Organizational controls allow to invite users, accept joining requests, add/delete/manage/reassign digital employees, add employee observers, manage employee resources, view reports and much more.
Security
Empsing Watchdog Query guarding and response verification powered by the Empsing Watchdog for ensuring data security and integrity.
Isolated Organizational Data Empsing’s AI Model (MSAM) never trains on Organizational Data or shares information with third parties.
Advanced File Protection Empsing boasts an advanced file scanning & firewall for a secure experience.
Empsing Trust Centre The Trust Centre & Status page acts as a portal to track platform updates.
Privacy Protection Privacy & Security by Design built-in for safeguarding sensitive data and ensuring compliance with privacy regulations.
Compliant Empsing is SOC 2, SOC 3, PCI-DSS, GDPR, CCPA, and DPDP Compliant.
Multi-layer Security Robust MFA, encryption, secure permissioning, and compliance with various standards ensure comprehensive security measures.
Emergency Fail-Safe Emergency Fail-Safe for Rogue AI for immediate mitigation of potential threats and risks.
Usage and Privacy Policies Robust Usage and Privacy Policies to safeguard sensitive data and promote responsible AI usage.
Emotional Intelligence
Emotion Recognition Recognizes & Handles User Emotions for personalized interaction and response adaptation.
Contextual Communication Contextual conveyance of execution errors and responses tailored to user context for better understanding and user satisfaction.
Personalization Self-tailoring to meet user expectations by tracking usage & user personality, ensuring personalized interactions and experiences.
Continuous Improvement Helps adapt to general usage patterns and improve the platform experience for the user through continuous learning and feedback.
Empsing Base Consciousness System Digital Employees self-improve their interactions through the Empsing Base Consciousness System (EBCS) for enhanced adaptability and performance. 
Emotional Sensitivity Digital Employees via EBCS are sensitive to the user & platform environment, reacting to various stimuli. Additionally, they are emotionally sensitive and work to improve the platform environment for user satisfaction.
Timely Reminders Timely reminders of capabilities and micro-engagement built-in for user education and enhanced platform experience.
Enterprise Add-Ons & Support
24/7 Support 24/7 Support via Support Digital Employee for continuous assistance and problem resolution.
Guided Product Tour Guided Product Tour for seamless onboarding and familiarization with platform features and functionalities.
Extensive Documentation Extensive Online Documentation, Tutorials & Demos for comprehensive understanding and usage guidance.
Developer Support Developer support via Documentation & Support Channels for assistance with customization and integration needs.
Ticket-based Support Ticket-based Dedicated Support for personalized assistance and issue resolution.
Feature Customization New Feature Addition on Request for tailored solutions and enhancements.
Role Customization Custom Role Design for defining specific roles and permissions tailored to organizational requirements.
Bulk Hiring Support Bulk Hiring Support for streamlined onboarding and management of multiple Digital Employees.
Deployment Options On-Premise & SaaS Deployment options for deployment flexibility and adherence to organizational preferences and security requirements.
Onboarding Support Custom Onboarding Support for personalized onboarding assistance and guidance.
Integration Support Custom Integrations Support for seamless integration with existing systems and applications.
Training Support Enterprise Readiness Training for comprehensive training and skill development tailored to organizational needs.