Empsing Product Datasheet
This product datasheet offers insights into how Empsing’s advanced capabilities empower CxOs and decision-makers to streamline operations, enhance collaboration, and drive productivity.
General Details | ||
Attribute | Value | |
Product Name | Empsing | |
Product Description | Empsing is an AI-powered Digital Employee Platform digital employee platform designed to streamline workflows, enhance collaboration, and improve productivity across various enterprise functions. | |
Product Category | AI-Augmented Business Process Management Systems (ABPMS) | |
Categorical Qualification |
autonomous to act independently and proactively; conversationally actionable to seamlessly interact with humans whenever necessary; adaptive and dynamic to react to changes in its environment; self-improving to ensure the optimal achievement of its goals; explainable to ensure the trust and hence the cooperation of the human agents
Read the Paper |
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Current Version & Release Date | Version 1.5.0 – Released on March 28, 2024. | |
AI Model |
[Closed Source] Multi-Step Action Model (also referred to as ‘MSAM’). Read The Paper at – https://arxiv.org/abs/2403.14645 |
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Deployment Infrastructure | SaaS Deployment on Cloud (AWS – Managed Cloud) and On-Premise (as per Enterprise) | |
Supported Platforms | Web Browser, API, Python Package | |
Pricing Model | Subscription ($499-$799/employee/mo) | |
Language Support | English (US), English (UK), Spanish, French, German, Chinese, Japanese, Hindi, Russian, Italian, Portuguese | |
Accessibility Compliance | WCAG 2.0 | |
Supported Integrations | Slack, Asana, Notion, Jira, Zapier, SQL Databases, MongoDB, Google Meet, WhatsApp, Email, and more. | |
Security Compliance |
SOC 2, SOC 3, PCI-DSS, GDPR, CCPA, DPDP Open Trust Centre for Security Details |
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Customer Support | 24/7 Support, Online Documentation, Ticket-based Support, Developer Support | |
Training and Onboarding | Guided Product Tour, Enterprise Readiness Training, Custom Onboarding Support | |
Customization Options | Feature Customization, Role Customization, Integration Support | |
Update Frequency | Typically, 30 Days or as needed. | |
Scalability | Scalable to accommodate growing organizational needs | |
Availability Monitoring | 99.9% uptime – Monitoring at https://status.empsing.com | |
Documentation | https://docs.empsing.com |
Role-Agnostic Capabilities | ||
Feature | Description | |
Automation & Integration | ||
Native Integration | Integrates with 30+ applications such as Slack, Asana, Notion, Jira, etc. | |
Integration with Zapier | Supports integration with 6,000+ applications via Zapier. | |
Business Process Automation | Automates multi-stage processes like Loan Approvals, Brand Research, etc. | |
Real-time Decision-making | Natively connects with Organization Databases (SQL and MongoDB) for real-time decision-making and learning. | |
Workflow Automation | Supports the creation of Workflow Automation based on internal functionalities. | |
HTTP Requests in Workflows | Empsing supports HTTP Requests (I/O) for Workflows | |
Empsing API & Python Package | Full-managed API and Python Package for seamless connectivity with any application. | |
Multimodal Tasks & Actions | ||
AI-powered Task Execution | Powered by Multi-Step Action Model (MSAM) for high-accuracy task execution. | |
Multimodal Input | Supports input in various formats: Text, Speech, Images, Videos, URLs, and Files including docx, doc, txt, xml, pdf, xlsx, csv, pptx, and json. | |
File Creation | Empsing Digital Employees has the ability to create multiple files – text documents, spreadsheets and presentations. | |
Multi-Employee Project Management | Ability to create, manage and execute Multi-Employee Projects (in Strategy, Research, Data Analysis and Software Development) fully autonomously with avg. execution time of 90 minutes. | |
Dynamic Flow-Mapping | Dynamic mapping for response optimization, balancing depth and quality. | |
Internet Access | Access to the internet for web-based actions like searching, browsing, and interacting with web pages. | |
Command-based Actions | Support for direct commands for goal setting, task management, process management, teaching, and more. | |
Conversational Intelligence | Empowers various response styles and structures for natural interaction. | |
Native Actions on Connected Applications & Databases | Executes actions directly on connected applications and databases. | |
Advanced Visualization | Supports advanced charting and visualization in responses. | |
Autonomous Collaboration | Facilitates collaboration between digital and human peers without constant oversight. | |
Teachable Digital Employees | Users can teach their Digital Employees to perform peculiar tasks through the teach command. | |
Interact in Meetings | Digital Employees can attend and interact in online meetings through Google Meet. | |
Replying in Context | Reply-to Function allows to interact in the context of existing conversations. | |
Response Interactions | Allows interaction with Self-Organized Saving, Like/Dislike Buttons, and Feedback for user engagement and feedback collection. | |
Centralized Interaction Interface | Provides a centralised interface with dynamic topic recognition and focus management. | |
Risk Awareness | Flags high-risk tasks in real-time based on response-level risk awareness and consequences mapping. | |
Self-Sufficiency | Enables self-sufficient task execution and management capabilities. | |
Operational Modes | Offers three operational modes: Lightning Mode, Deep Mode, and Crisis Mode, for varying task requirements. | |
Explainable AI | Provides explanations of AI responses and safety assessments for transparency and trust-building. | |
Response Export & Sharing | Allows exporting responses as Text/PDF and sharing via Social Media and Email. | |
Task Templates | Provides ready-to-use task templates for quick and efficient task execution. | |
Multi-channel Communications | Supports communication through various channels such as WhatsApp, Email, and Web Application. | |
Role-based Capabilities | Additional role-based capabilities for advanced performance of Digital Employees tailored to specific organizational needs. | |
Dynamic Learning | ||
Dynamic Fine-Tuning | Digital employees are dynamically fine-tuned within 2 hours to learn from Organizational Resources & Data. | |
Self-Learning | Self-learning with dynamic knowledge selection as per the user’s requirements and preferences. | |
Adaptive Learning | Adapts to Feedback & Autonomous Gap Analysis to enhance learning and performance. | |
Information Sources | Empsing supports the addition of custom information sources (URLs and Open Files) for each employee. | |
Saved Instructions | Saved Instructions help users customize Digital Employees to their preferences. | |
Long-term Memory | Long-term Memory prevents context loss in interactions. | |
Proactive Knowledge Sharing | Generally context and topic awareness with proactive knowledge sharing for enhanced collaboration and knowledge dissemination. | |
Workflow Suggestions | Learns and proactively suggests workflows to improve user objective-attainment based on historical data and patterns. | |
Organizational Operations | ||
Performance Insights | Real-time Performance Insights for monitoring and optimizing organizational performance. | |
Employee Blackbox | Empsing has a built-in black box to record all employee interactions. | |
Data Management | Helps organizations clean, organize, and manage data through a Specialist role, ensuring data integrity and usability. | |
Brand Adaptation | Managed Brand Guides allow adapting Files & Responses to the brand of the organization, ensuring brand consistency and alignment. | |
Task Alignment | Proactively helps managers align their tasks and goals to the organization for company growth and strategic alignment. | |
Support Digital Employee Allotment | Empsing allots complimentary Digital Employees to users & organizations such as Onboarding Assistants, Account Managers, and Business Process Managers. | |
Organizational Controls | Organizational controls allow to invite users, accept joining requests, add/delete/manage/reassign digital employees, add employee observers, manage employee resources, view reports and much more. | |
Security | ||
Empsing Watchdog | Query guarding and response verification powered by the Empsing Watchdog for ensuring data security and integrity. | |
Isolated Organizational Data | Empsing’s AI Model (MSAM) never trains on Organizational Data or shares information with third parties. | |
Advanced File Protection | Empsing boasts an advanced file scanning & firewall for a secure experience. | |
Empsing Trust Centre | The Trust Centre & Status page acts as a portal to track platform updates. | |
Privacy Protection | Privacy & Security by Design built-in for safeguarding sensitive data and ensuring compliance with privacy regulations. | |
Compliant | Empsing is SOC 2, SOC 3, PCI-DSS, GDPR, CCPA, and DPDP Compliant. | |
Multi-layer Security | Robust MFA, encryption, secure permissioning, and compliance with various standards ensure comprehensive security measures. | |
Emergency Fail-Safe | Emergency Fail-Safe for Rogue AI for immediate mitigation of potential threats and risks. | |
Usage and Privacy Policies | Robust Usage and Privacy Policies to safeguard sensitive data and promote responsible AI usage. | |
Emotional Intelligence | ||
Emotion Recognition | Recognizes & Handles User Emotions for personalized interaction and response adaptation. | |
Contextual Communication | Contextual conveyance of execution errors and responses tailored to user context for better understanding and user satisfaction. | |
Personalization | Self-tailoring to meet user expectations by tracking usage & user personality, ensuring personalized interactions and experiences. | |
Continuous Improvement | Helps adapt to general usage patterns and improve the platform experience for the user through continuous learning and feedback. | |
Empsing Base Consciousness System | Digital Employees self-improve their interactions through the Empsing Base Consciousness System (EBCS) for enhanced adaptability and performance. | |
Emotional Sensitivity | Digital Employees via EBCS are sensitive to the user & platform environment, reacting to various stimuli. Additionally, they are emotionally sensitive and work to improve the platform environment for user satisfaction. | |
Timely Reminders | Timely reminders of capabilities and micro-engagement built-in for user education and enhanced platform experience. | |
Enterprise Add-Ons & Support | ||
24/7 Support | 24/7 Support via Support Digital Employee for continuous assistance and problem resolution. | |
Guided Product Tour | Guided Product Tour for seamless onboarding and familiarization with platform features and functionalities. | |
Extensive Documentation | Extensive Online Documentation, Tutorials & Demos for comprehensive understanding and usage guidance. | |
Developer Support | Developer support via Documentation & Support Channels for assistance with customization and integration needs. | |
Ticket-based Support | Ticket-based Dedicated Support for personalized assistance and issue resolution. | |
Feature Customization | New Feature Addition on Request for tailored solutions and enhancements. | |
Role Customization | Custom Role Design for defining specific roles and permissions tailored to organizational requirements. | |
Bulk Hiring Support | Bulk Hiring Support for streamlined onboarding and management of multiple Digital Employees. | |
Deployment Options | On-Premise & SaaS Deployment options for deployment flexibility and adherence to organizational preferences and security requirements. | |
Onboarding Support | Custom Onboarding Support for personalized onboarding assistance and guidance. | |
Integration Support | Custom Integrations Support for seamless integration with existing systems and applications. | |
Training Support | Enterprise Readiness Training for comprehensive training and skill development tailored to organizational needs. |