You’ll need your organization’s email, verification code, organization details (name, location, industry), and super-admin’s personal information.

No, you can add Digital Employees later after completing the sign-up process.

To log in, visit desk.empsing.com and use your registered credentials.

For any issues during sign-up, email us at support@empsing.com

Yes, the availability of certain features may vary depending on your user type.

You can start a chat, attach files, access previous chats, save and manage responses, and view additional information for each response.

You can access the Reports page from the Dashboard or Engage by selecting a specific digital employee.

The Role Information card summarizes the employee’s role, skills, and impact within your organization.

Key statistics include total interactions, overall accuracy, saved interactions, ratings, and more.

The Blackbox contains all interactions with the employee, and you can download it for a detailed review.

Empsing verifies your email address and the employee’s name in the subject line before informing your AI employee.

Use the region-specific WhatsApp number provided by Empsing, such as +1 (917) 764-8464 for customers in the United States.

Visit https://desk.empsing.com/users to access User Management for tasks like accepting requests, inviting users, and more.

On the User Management page, you can accept user requests to add them as members of your organization.

You can invite users by providing their name, designation, and email address through the User Management page.

You can edit user profile information, set permissions, assign digital employees, and send notifications to individual users.

To add new digital employees, click on the “+ Add Employee” button and follow the steps.

You’ll need to select the role, choose a user (manager), and complete the payment process.

You can edit job descriptions, skills, information sources, and more for existing digital employees.

Information sources are materials used to train specific employees, and they can be added by the user managing the employee.

You can choose whether to allow digital employees access to central resources to enhance their training.

To remove an employee, click ‘Cancel Subscription & Delete Employee’ in the Employee Management menu.

Strategic goals and values help guide digital employees to focus on the right priorities and align their responses.

Central permissions allow you to control interaction permissions for all users and AI employees, such as avatar output and third-party access.

You can add publicly accessible links, upload files in various formats, and name the information source.

It takes some time for the AI to analyze and learn from new information sources, typically less than an hour.

API Credentials allow you to connect your Empsing account with external services like Zapier for data integration and automation.

The billing process in Empsing involves charging for services based on your subscription plan, the number of digital employees, and any additional features you may have.

Empsing offers a flat subscription plan with a fixed pricing per digital employee.

Billing for Empsing services is typically done on a recurring basis, which could be monthly or annually, depending on your subscription plan.

Yes, you can change your subscription plan at any time to accommodate your organization’s changing needs.

Empsing accepts various payment methods, including credit cards. Payment processing is handled securely through their billing partner, Stripe.

Yes, you can access your billing portal in Empsing to view billing details, payment methods, invoices, and your current subscription status.

If you add or remove digital employees during your billing cycle, your subscription value may be adjusted accordingly. Empsing will handle this seamlessly along with necessary proration of charges.

If you add or remove digital employees during your billing cycle, your subscription value may be adjusted accordingly. Empsing will handle this seamlessly along with necessary proration of charges.

If you have any billing-related questions or need support, you can contact Empsing’s customer support team or write to support@empsing.com for assistance.

If you decide to cancel your subscription, you can initiate the account deletion process, and Empsing will guide you through the necessary steps.

Yes, Empsing complies with data protection regulations like GDPR, CCPA, and DPDP.

Yes, there are fail-safe mechanisms in place to handle emergencies effectively.

Special add-ons are additional features and services available exclusively to enterprise-level clients.

Yes, you can request customized features to meet the unique needs of your enterprise.

Custom role design allows you to create specific roles tailored to your organization’s structure.

Yes, Empsing offers support for bulk hiring to streamline the onboarding process.

Yes, on-premise deployment is an option for enterprise clients seeking maximum control over their deployment.

Yes, custom onboarding support is available to ensure a smooth transition for your organization.

Empsing provides assistance in integrating the platform with other tools and services unique to your enterprise.

Yes, enterprise clients have access to a dedicated support team to address their specific needs.